About us

Swan Community Bank is a not-for-profit financial cooperative. We exist for the benefit of present and future members who live and/or work in Milton Keynes, Buckinghamshire or Oxfordshire.

Our mission is to provide caring, community banking, offering safe savings and ethical loans.

Swan is founded on values of openness, trust, fairness and mutuality. These inform everything we aspire to do, and are more fully explained in our Business Plan

As a Community Bank, we are different to high street banks and other commercial lenders: we are run and owned by all our members. Every member is a shareholder in the cooperative and has the opportunity to vote in decisions on how we are run at an Annual General Meeting. As shareholders, our members will receive a dividend whenever a surplus allows.

Operating as an online savings and loans organisation, we now offer 24/7 access for members to their accounts, with office-hours telephone support via our helpline on 03030 300 147.

Swan Community Bank, as a Credit Union, is authorised and regulated by the Prudential Regulation Authority (PRA) and the Financial Conduct

Authority (FCA). Savers’ deposits are protected by the same Financial Services Compensation Scheme (FSCS) that covers banks and building societies.

Background

We began operations in 2006, serving the population of Milton Keynes under the name of Milton Keynes Credit Union, and then in October 2013 we welcomed Aylesbury Credit Union in joining us under the new name of Swan Credit Union.

Since then Swan has more than doubled in size, in both membership and loan business, to a point where we have been looking after over £1million of our members’ money for several years now.

We are constantly looking to improve the service we offer to members, and are presently going through an exciting development programme under the new trading name of Swan Community Bank, launched at the end of March 2019.

We then launched as a new stand-alone business in October 2019, bringing our administration back in-house so we could deliver a much better service to our members in partnership with a new and growing financial technology partner, Incuto. We launched an app which members can use 24/7 to check balances, update contact information, and perform transactions such as joining, applying for a loan, withdrawing shares etc. Our aim is to automate as much of the transaction process as possible, leading to a virtually instant response for the majority of members’ requirements. We’ll be adding to this functionality as we go forward.

This new platform has been so well received by our members that we are showing growth of up to 50% over last year.

We are affiliated to the Association of British Credit Unions (ABCUL), registered under the Data Protection Act and a member of the FSCS and the Financial Ombudsman Service. You can check our registration with the FCA at register.fca.org.uk

Swan Community Bank is a trading name of Swan Credit Union which is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority.

Swan Credit Union Ltd. Our registered address is Foundation House, The Square, Wolverton, Milton Keynes MK12 5HX. (Company no. 417717).