ADMINISTRATION OFFICERS (2 POSTS) – MILTON KEYNES
Two able part-time administrative officers are required by Swan Community Bank from 1 September 2019 to run our new back office. The post-holders will work 20 hours per week from 9 am to 2 pm every working day to allow us to provide a full service to our members every working day whilst offering flexible working arrangements to the successful candidates.
Swan Community Bank is a community based not-for-profit financial cooperative (Credit Union), operating in Milton Keynes, Aylesbury Vale, and in South Oxfordshire. We have 1,800 members with savings of over £1 million and loans of more than £½ million. We have expanded our assets by more than 10% in each of the past 3 years and our business plan is to continue to do so for the next 3 years.
We currently outsource our back office service, but are embarking on an ambitious change programme to re-engineer the way we engage with our members. Over the next 2 years, we intend to become one of the first fully digital credit unions in the country. Our new leading-edge digital platform will allow us to move away from a paper-based operating model and fundamentally redesign the way in which we structure our back office.
We believe these changes will transform the way we are able to engage with our members, greatly increasing our levels of user satisfaction, our ability to operate efficiently and to design new products for our members’ benefit.
Salary will be from £11 to £13 per hour depending on the qualifications and experience of the post holders.
Both the successful candidates will be expected to multitask on all office activities. The main tasks will include: updating our accounting and member databases; making loan and withdrawal payments to members, bank reconciliations; answering queries from members; and maintaining a high level of member satisfaction with our service. Each officer will need to assist their co-worker during periods of high pressure and provide cover for holiday or sickness. The post holders will report to two job share managers who will cover the full working week between them. These managers will be home based, so the successful applicants must be capable of working without direct supervision, once training has been provided.
Further information and a full job specification can be obtained from deputy@swancreditunion.org.uk. Applications, in the form of a cover letter outlining how you meet our requirements and a CV, should be received by Monday 01 July 2019. Interviews will be held on Wednesday 17 July.
