SERVICE UPDATE – August 2019!

As you may know from our recent communication, we are in the process of updating our online services to members, including the introduction of a new app, with the ultimate aim of improving your accessibility and experience.


Many of you will be aware that we’ve had a major technical disruption over the last week as a result of this process. Our current technology partner is making it difficult for us to transition onto our new system and this has resulted in members being blocked from their accounts via our website. We have been working hard to resolve a situation which was, unfortunately, outside our control and extremely disappointing. We’d like to sincerely apologise to members who have been affected.


From 1 October, we are excited to say we’ll be operating solely with our new technology partner to offer vastly improved functionality and accessibility. Until then, we have to continue with our old technology so if you haven’t already got a login, you can register for this online services using the link below.

Please click here to register for online banking to:


Using this service you will be able to:-

  • Make a balance enquiry
  •  Withdraw funds to a nominated bank account
  •  Apply for a loan
  •  Update your personal details
  •  Contact us with any enquiries


Again, we apologise for any issues members have been experiencing with our services. We are equally as frustrated with the conduct of our current technology provider and the disruption it has caused to your service at this time.

Watch this space for full instructions on connecting to our new app and online member area soon. We’ll be sending out information prior to launch at the beginning of October.

Until then, please don’t hesitate to get in touch if you have any questions or concerns:


Our best wishes,


Swan Community Bank team

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Swan Community Bank is a trading name of Swan Credit Union which is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority.

Swan Credit Union Ltd. Our registered address is Margaret Powell House, 439 Midsummer Boulevard, Milton Keynes MK9 3BN. (Company no. 417717).